Rewards1 - Status: Request?

Ok, well I am new to Rewards1 and just recently received enough points to buy an Xbox Live 1 Month Gold Subscription. I looked under my rewards summary and it says the status is "Request". What does this status mean? Is it on its way? Is it being processed? Does rewards1 even know of my request yet? How long will it take for it to arrive? I read that requests usually take 0-3 days to process and order. (FAQ) Its been about 3 days, so what should I do?